Everything that involves getting the rentals off the shelf, to the venue and back on the shelf after the event. The Signature Service includes: Labor, Delivery, Maintenance & Cleaning, and Admin fees.

For delivery orders, we require $600 in rental inventory. The A+A Signature Service is then added to the rental total. The final minimum order can range between $1000-$1200 depending on load and delivery location.

The Outer Banks & beyond! While most of our deliveries are around the Outer Banks we are always open to new exciting places. Virginia Beach, Williamsburg, Richmond and Raleigh are some that come to mind. Delivery fees are calculated on milage, scope of work, time frame and load. Out of Area delivery fees will range with the location.

Yes. We typically subcontract out our delivery for Carova beaches. Minimum orders for Carova are $2000 in rentals. Signature service will start at $1000 and go up. 

There are two ways you can do this!

Option One: Create a wishlist from our online inventory, and submit to start an order. Once an order is created, the rentals are reserved for 10 days.

Option Two: Book our rental design service! We design rentals around your vision, needs, inspirations, style and budget. After we have a consultation, we’ll create a visual design board & a rental quote, and send it to you for review.

A $500 non-refundable retainer payment is required to book your design service. This pre-payment is applied to the balance after the order is created. This does not secure any rentals or lock you into our rentals - it’s simply a booking retainer. If you choose to book rentals after seeing the designs & rental order, a 50% retainer will be collected with signed contracts to confirm the agreement.

Yes, you have 61 days from your event date to make changes. After that point we allow exchanges for rentals of equal or greater value and rental additions. Within 60 days of event date removing rentals can result in a 10% fee. Within 14 days of event date removing rentals can result in a 50% fee.

Yes, smaller handheld type rentals are available for pick-up. Due to the delicate nature of the majority of our rentals we prefer to handle most of the larger rentals. Our crew is trained to insure they arrive and look exactly as you expected for your event. This also relieves you of extra work and possible damages that could occur during moving. It’s best to check with us on specific rentals you would like to arrange for pickup.

Yes! Our Pricing Guide is a resourceful page that shares price ranges, average orders and minimum orders. Inquire about our Rental Catalog for fully priced out inventory list.

To reserve your rentals, a 50% retainer is required and final payments are due 21 days from event date. 

We offer three simple payment options:

Credit Card: Pay directly and easily online.

Affirm: A great finance option if you’d like to stretch out payments over time. With Affirm, you select your preferred payment plan during the approval process, allowing you to make smaller payments that fit your budget. Let us know if you plan to utilize Affirm for your order. 

Zelle/Cash: Receive a 3% discount if paid via Zelle/Cash. Let us know you plan to pay this way so we can apply the discount.

A retainer payment (50% of the balance) is non-refundable. We always strive to be understanding and realize plans can change. We do honor a partial refund for cancellations 90 days prior to your event date of any monies paid in addition to the non-refundable retainer. If order is canceled 14 days before the event date A+A retains the full order amount. Our full cancellation policy can be viewed in our contracts.

Yes, we will always do everything we can to make a delivery and set-up happen. Extreme weather conditions, death, illness and pandemics are unpredictable and we understand. You are provided with our ‘Inclement Weather/Act of God’ clause in the contracts.

Accidents happen and we understand. We charge a 10% non-refundable fee to your proposal to cover wear and tear and small damages. That may not cover a completely broken furnishing. If the rental is returned completely broken, we will survey the damage, attempt to make repairs ourselves, and source out a quote for repairing if it is beyond our capabilities.

Any extensive repairs will be at the clients expense. If the rental item is beyond repair and has to be pulled from inventory, the client is billed for three times its rental rate to cover the replacement of the item.

We are always open to seeking out new inventory to offer to you at a rental rate. It will depend greatly upon what it is and if we feel it will rent again. But always email us your ideas as we are very open to new and exciting pieces! Also some of our pieces may still be waiting in line for their photo to be taken. It’s possible we may have what you're after!

We LOVE custom designs! Our creative minds are constantly mulling over new and exciting ideas. Backdrops, Walls, Ceiling installations and Hanging Décor we really do love to make it happen. A non-refundable retainer of $500 and minimum of 60 days production time is required for ideation, creation and plan of execution.